Monuments Coordinator
Talent International is currently recruiting for a Monuments Coordinator to work for a client based in Rookwood. This position is a contract role for 6 months initially with the view to go perm and is paying an hourly rate of $40 – $50/hour + Super.
6-month assignment , possibly temp to perm after 6 months
- Monday to Friday, 38 hrs a week, hybrid , onsite and WFH, initially would need to be on site fulltime for a period of time to learn the role
- Transferrable skills, anyone who has been a conduit between a buyer and a supplier, this role would with suppliers of monuments (memorial plaques, stonemasons etc), and the families purchasing the products.
- Strong computer skills
- Strong customer service skills
- Please be aware that you will be dealing with family’s who are in a grieving process ordering arranging plagues etc. for their loved one’s burials and cremations sites.
We’re excited to offer a 6-month secondment opportunity for a Monuments Coordinator to join our Monumental team. As the first point of call for customers, you’ll play a vital role in delivering exceptional service, understanding customer needs, and identifying solutions to meet their requirements and budget.
About the Role:
You’ll be working within the Monumental team, providing administrative support and managing monumental enquiries. This role involves filtering orders to contractors and ensuring seamless communication with customers and suppliers.
Key Responsibilities:
- Manage high volumes of customer calls and emails, providing professional and efficient support
- Liaise with suppliers, place and track customer orders, and ensure timely processing
- Educate customers on our memorial product range and offer tailored solutions
- Develop strong relationships with suppliers and identify opportunities to grow our business
- Maintain accurate records, process customer payments
- Conduct onsite checks of completed memorials to ensure suppliers meet our company standards
- Meet with families to plan and arrange the wording on memorials
- Provide technical support and advice for customers and refer complex queries to the Monuments Manager Requirements:
- Previous experience in customer service/administration, preferably in a customer-facing or office environment
- Data entry and strong typing skills
- Excellent communication and interpersonal skills, with the ability to manage relationships and expectations
- Sound computing skills, including MS Word, Excel, and Outlook
- Professional and empathetic manner
- Experience with Phoenix/Arrow online portal system and ordering inscriptions, ceramics or granite is desirable
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.