Monitoring Analyst

  • Australia
  • Australian Capital Territory
  • Contract
  • Negotiable
  • 12 months + 12 months
  • Canberra location
  • Must be an Australian Citizen

Our Client

This government agency is a service provider, responsible for providing and funding a range of support services to thousands of individuals across Australia. With multiple locations across Canberra, and nationwide, the organisation seeks only the most skilled and professional individuals to assist them in developing programs, policies and initiatives that will improve the quality of life for vulnerable Australians.

The Role

Our client is seeking a Monitoring Analyst to join their dynamic fast-paced team. The successful candidate will monitor critical business systems using various monitoring tools, including Splunk and Dynatrace.

Key responsibilities will include:

  • Gain a deep understanding of key business processes and their business impacts to monitor accordingly, as well as enterprise and system architectures.
  • Create and fine-tune monitoring solutions such as alerts, reports, and dashboards to identify, troubleshoot and notify internal technical and business teams.
  • Identify and deliver continuous improvement initiatives to strengthen and enhance the maturity of overall monitoring solutions and processes.
  • Undertake troubleshooting and root-cause analysis, including recommendations to system owners on solutions and improvements.

Skills and Experience

  • More than 3 years’ experience working in an ICT monitoring or ICT operations role, ideally for CRM systems.
  • Experience with Splunk and Dynatrace.
  • Demonstrated experience developing alerts and monitoring solutions using monitoring tools and log analysis platforms.
  • Experience identifying and implementing process improvements and continuous improvement activities.
  • Strong knowledge of different log formats, including JSON, XML, CSV, and plain text.

Application

To apply for this opportunity, please click ‘APPLY’. For further information, please contact Jaela Smith on 02 6129 6302 or email Jaela.smith@talentinternational.com

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