Mobile Service Support
Talent International is currently recruiting a Mobile Service Support to work for the NSW Government, based in Parramatta. This is a contract role until 30th June with a view to be extended. The role pays $540 per day + Super.
8 hours per day and 40 hours per week
About the Role
As the Mobile Service Support Specialist, you will support and implement enterprise mobility technologies including smartphones, tablets, and data SIM services across a large government environment.
You will work closely with internal stakeholders, vendors, and project teams to ensure mobile services are delivered efficiently, securely, and in line with enterprise architecture standards.
Key Responsibilities
- Support enterprise mobile devices including smartphones, tablets, and data SIM cards
- Coordinate mobile activations, deactivations, transfers, and device provisioning
- Perform mobile device rollouts, re-enrolments, migrations, and factory resets
- Manage and support mobile device management platforms
- Log and manage incidents and service requests through the ticketing system
- Provide phone and email support to internal stakeholders
- Assist with documentation, user guides, and process improvements
- Collaborate with vendors and internal teams to ensure compatibility and future readiness of mobile technologies
- Maintain compliance with ICT and information security policies
Skills & Experience Required
- Proven experience supporting enterprise mobile technologies and smart devices
- Strong experience with mobile rollouts, transfers, device resets, and re-enrolments
- Experience working within ICT support or project environments
- Strong communication and stakeholder engagement skills
- Advanced Microsoft Office skills
- Experience with:
- AirWatch / Workspace ONE MDM
- Google account creation and administration
- Mobile device troubleshooting and support
- Strong documentation and organisational skills
- Ability to troubleshoot issues and deliver solutions with minimal business disruption
Highly Regarded
- Samsung Knox
- Microsoft Intune
- ServiceNow
Security Requirements
Candidates must either hold or be willing to obtain a Baseline Security Clearance. Successful applicants will also be required to participate in security vetting procedures throughout the contract period.
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.