Manager - Production & Delivery Billing

• Initial 3-Month Contract with the View to Extend
• Footscray Location | Hybrid Working Arrangements
• Billing Production & Delivery | Mail & Digital Management | Vendor Oversight

The Role: The Manager of Prduction & Delivery Billing will be responsible for the end-to-end production and delivery of customer billing communications across both physical and digital channels within a major utilities environment.

The Responsibilities:

• Lead end-to-end production and compliant delivery of billing artefacts, including bills, statements, Information Statements, and Change of Ownership/Tenancy documentation across print and digital channels.
• Manage and govern billing templates and customer communication frameworks, ensuring compliance with regulatory, accessibility, and brand standards.
• Own all third-party relationships with print, mail house, and digital delivery vendors – driving performance, cost management, quality assurance, and service continuity.
• Establish and maintain controls, reconciliation, and assurance processes to proactively manage delivery risks including misdelivery, return-to-sender, and communication failures.
• Partner with Billing Operations, Digital, and Information Management teams to resolve production impacts, support system changes, and drive continuous improvement across delivery operations.

Skills & Experience Required:

• Demonstrated experience leading high-volume production, fulfilment, or customer communications delivery operations within a regulated, compliance-driven environment.
• Proven ability to manage third-party print, mail, or digital delivery providers, including contract performance, SLA management, and cost control.
• Strong understanding of billing document production, customer communication management, or settlement documentation processes – utilities, energy, telco, or financial services experience highly regarded.
• Senior leadership capability with a track record of developing high-performing teams, managing change, and embedding a continuous improvement culture.
• Complex problem-solving capability with the ability to communicate root cause analysis, risk, and recommendations clearly to senior stakeholders.

What’s in it for you:

• Initial 3-Month Contract with the View to Extend
• Footscray Location | Hybrid Working Arrangements
• Billing Production & Delivery | Mail & Digital Management | Vendor Oversight

Apply today and Jimmy Nguyen will reach out to disclose further information.