Manager - Knowledge Management

About the organisation

Talent International has been engaged to support ASC on recruiting this opportunity. ASC is Australia’s sovereign submarine builder and maintainer – indispensable in delivering our nation’s maritime strategy. They are committed to excellence and guided by their values: Protect, Respect, Integrity, Discipline, and Excellence.

About the role

Reporting to Head of Innovation and Improvement and working collaboratively across the Transfer of Technology and Innovation department within the Nuclear Capability and Development Business Unit, the Manager – Knowledge Management is accountable for developing and overseeing the strategy, implementation and continuous improvement of knowledge management (KM) practices within ASC in support of ASC’s pathway to nuclear readiness.

Key Responsibilities

Knowledge Management Strategy

• Support the development of ASC’s organisational KM strategy in alignment with organisational strategy (with special attention to ASC’s pathway to nuclear readiness), workflows and regulatory requirements
• Lead the establishment of KM policies, standards and governance frameworks

Knowledge Capture, Retention and Sharing

• Develop and deploy measures and instruments that promote the acquisition of external knowledge (via e.g., recruitment, consultants, transfer of technology)
• Design and implement processes for capturing and codifying tacit knowledge from subject matter experts into reusable formats
• Apply knowledge audit practices to identify key knowledge assets and apply tools and techniques for knowledge categorisation (including identification of critical knowledge) and mapping
• Facilitate cross-functional and cross business-unit knowledge sharing

Content and Information Management

• Work collaboratively with business units across the organisation in support of content lifecycle management
• Develop and maintain taxonomies, metadata standards, and knowledge classification systems
• Champion KM practices that support content quality, consistency and relevance across the organisation

KM Systems and Tools

• Support the Digital Tools and Governance and IT team with evaluation, implementation and management of KM digital tools
• Leverage ASC’s digital tool suite to support effective knowledge management practices
• Monitor advances in artificial intelligence (AI) and collaborate with IT and other internal stakeholders to integrate and leverage AI solutions that enhance KM practices and processes

KM Culture

• Champion a knowledge-sharing culture through training, communication and engagement initiatives such as Communities of Practice and knowledge-sharing networks
• Act as a change agent to embed KM practices into daily operations and continuous improvement initiatives

Measurement and Improvement

• Lead and support KM maturity assessments, reviews and audits, and leverage learnings and opportunities for KM enhancement
• Develop and monitor metrics to assess KM effectiveness and impact

Required Experience & Qualifications

• Australian Citizenship and ability to obtain an NV1 security clearance in the future
• Bachelor or equivalent experience in Information Science, Business Information Systems, Engineering, or a related field
• 7+ years’ experience in knowledge management, information architecture/management or a directly related area within a defence or complex engineering/high compliance environment
• Demonstrable experience in developing and implementing KM policies, standards and governance frameworks
• Proven experience in leading KM initiatives and implementing KM systems (taxonomies, knowledge bases, portals)
• Demonstrable experience applying KM culture and change management principles and working horizontally across businesses to implement KM best practices
• Proven ability to translate complex, specialised or highly technical information into accessible knowledge assets
• Experience with taxonomy development, metadata standards and content lifecycle management
• Strategic understanding of how Artificial Intelligence (AI) can enhance Knowledge Management practices (experience with AI tools and techniques relevant to KM is advantageous)