Manager Cyber Security Operations Centre

  • Australia
  • Melbourne
  • Permanent
  • Negotiable
  • Permanent Position
  • Clayton Location | Hybrid Working Arrangement
  • SOC/CSOC | SIEM | Threat Detection & Hunting

The Role

This is a senior operational leadership role responsible for the performance, coordination, and continuous improvement of a 24×7 Cyber Security Operations Centre (CSOC) within a large, complex, and globally connected higher education environment. As Manager, Cyber Security Operations Centre, you will drive operational excellence across detection, response, cyber investigations, and CSIRT functions, ensuring these capabilities operate in a cohesive, efficient, and risk-aligned manner.

You will standardise and uplift the CSOC operating model, own end-to-end performance including KPIs and service metrics, and act as the senior escalation point during major cyber incidents. This role operates across multiple countries, partnering with international campuses, globally distributed teams, and cross-border technology and security partners to ensure consistent security operations and risk posture across all jurisdictions. Working across technology, risk, governance, and external partners, you will translate complex cyber concepts into clear, actionable insights for senior stakeholders, and position the CSOC to respond effectively to an evolving threat landscape spanning cloud, identity, SaaS, supply chain, and AI-enabled risks.

Key Responsibilities

  • Drive operational excellence across the CSOC, standardising the operating model, uplifting service delivery maturity, and ensuring detection, response, CSIRT, and investigation functions operate cohesively across domestic and international jurisdictions.
  • Own end-to-end CSOC performance, defining KPIs, managing service metrics, producing data-driven reporting, and leading continuous improvement initiatives that deliver measurable outcomes across a globally distributed environment.
  • Act as senior escalation lead during major cyber incidents, providing coordination, executive communication, and decision support across complex, high-pressure scenarios spanning multiple countries and time zones.
  • Lead strategic stakeholder engagement, presenting operational risk posture, performance outcomes, and cyber threat intelligence to senior audiences in a clear, accessible, and actionable format.
  • Establish and maintain robust governance, compliance, and third-party accountability frameworks, ensuring the CSOC aligns with regulatory obligations, security standards (ISO 27001/27002, NIST, CIS, MITRE ATT&CK), and strategic priorities across all operating jurisdictions.

Skills & Experience Required

  • Proven experience leading or managing a Security Operations Centre (SOC/CSOC) in a complex enterprise environment, including geographically distributed, multi-country, or 24×7 team structures.
  • Strong expertise across detection, response, investigation, and CSIRT functions, with a demonstrated ability to standardise, mature, and continuously improve SOC capabilities across international environments.
  • Demonstrated ownership of CSOC performance, including KPI definition, service metrics, and delivering clear, data-driven reporting to executive and senior stakeholders.
  • Deep understanding of security frameworks and standards (ISO 27001/27002, NIST, CIS) and familiarity with MITRE ATT&CK, modern threat landscapes, and cloud, identity, SaaS, and AI-enabled risk vectors.
  • Strong communication and influencing skills, with the ability to translate technical cyber security issues into risk-based insights and present confidently to senior leadership and governance forums across diverse, global stakeholder communities.

What’s in it for You

  • Permanent ongoing position.
  • Clayton location with hybrid working arrangements.
  • High-impact operational leadership role at the centre of a 24×7 CSOC, with genuine scope to shape and uplift the function across a complex, multi-country environment.
  • Work within a large, purpose-driven institution with a globally connected footprint spanning multiple countries, cloud, identity, and emerging AI risk vectors.

Apply today and Jimmy Nguyen will reach out to disclose further information.

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