Manager - Billing, Property Metering & Customer Information

  • Australia
  • Melbourne
  • Contract
  • Negotiable
  • Initial 3-Month Contract | View to Extend
  • Footscray Location | Hybrid Working Arrangements
  • Operational Capability | Data Governance | Billing Accuracy

The Role: Accountable for leading the operational capabilities that ensure property, metering, and customer information is accurate, complete, controlled, and compliant, this senior leadership role sits at the heart of a large-scale utility’s billing and data function.

The Responsibilities

  • Lead and develop high-performing specialist teams across property, meter, and customer information functions, fostering a strong culture of data stewardship, accountability, and continuous improvement.
  • Establish and own standards, processes, and controls to ensure property, meter, and customer data is accurate, complete, authorised, and compliant across the full data lifecycle.
  • Oversee the ingestion, validation, and maintenance of property, meter, and customer data – including integration with external source-of-truth providers – to support billing accuracy and revenue assurance.
  • Provide subject matter leadership for data assurance, quality monitoring, and verification activities, ensuring audit readiness and proactive identification of risks to revenue, compliance, and customer experience.
  • Partner with digital, technology, and analytics teams to deliver integrated operational solutions, contribute to platform roadmaps, and drive incremental improvement across core data and billing metrics.

Skills & Experience Required:

  • Demonstrated experience leading operational teams in property data, metering, customer information, billing, or revenue-critical environments within a regulated or compliance-driven organisation.
  • Strong capability in data governance, information lifecycle management, and operational assurance, with a track record of supporting billing accuracy and usage-based charging in complex service delivery settings.
  • Proven experience in continuous improvement, process optimisation, and automation, with the ability to identify and resolve data quality issues and reduce billing exceptions.
  • Experience partnering with digital, enterprise platform, and regulatory teams to deliver cross-functional outcomes, with strong stakeholder management skills at a senior level.
  • Tertiary qualification in Business, Information Management, Data, Technology, Engineering, or a related discipline; postgraduate qualification or data governance certification is highly regarded.

What’s in it for You:

  • Initial 3-Month Contract | View to Extend
  • Footscray Location | Hybrid Working Arrangements
  • Operational Capability | Data Governance | Billing Accuracy

Apply today and Jimmy Nguyen will reach out to disclose further information.

Apply now

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