Level 2 Desktop Support Specialist

We are currently seeking an experienced Onsite & Technical Support Specialist to join a high-performing enterprise technology team on a 6-month contract.

This is an excellent opportunity for a customer-focused IT professional who enjoys hands-on support, stakeholder engagement and delivering high-quality technology outcomes in a large corporate environment.

The Role

As a Specialist 2 within the Onsite & Technical team, you will play a key role in delivering exceptional end-user technology support across hardware, software and workplace systems.

Key responsibilities include:

• Providing premium onsite technology support to business stakeholders
• Managing incidents and service requests in line with SLAs and KPIs
• Hardware deployment, configuration and troubleshooting
• Supporting Microsoft Windows environments and O365 applications
• Supporting Apple devices and mobile technologies
• Assisting with asset and inventory management
• Contributing to small projects, technical upgrades and continuous improvement initiatives
• Applying ITIL best practices across Incident, Problem, Change and Configuration Management

You will be the face of IT onsite, delivering professional, customer-centric service while maintaining strong relationships across the business.

About You

To be successful in this role, you will have:

• 3+ years’ experience in a Service Desk or Onsite Support role within a corporate ICT environment
• Strong experience supporting desktop hardware, operating systems, smartphones and printers
• Solid knowledge of Microsoft Windows OS and O365
• Experience supporting Apple environments
• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder engagement capability
• Ability to manage competing priorities and work autonomously
• Sound understanding of ITIL processes
• Driver’s licence (required for NZ roles, desirable in AU)

What’s on Offer

• $425 per day contract
• 6-month engagement
• Enterprise environment
• Supportive and collaborative team
• Opportunity to contribute to ongoing technology improvement initiatives

If you are a proactive IT support professional who thrives in fast-paced environments and takes pride in delivering outstanding service, apply now or contact ray.stewart@talentinternational.com for a confidentai discussion