Lead ITSM Specialist

  • Australia
  • Melbourne
  • Contract
  • Negotiable
  • Initial 12 Month Contact
  • Victorian Government Client – Melbourne CBD Location
  • ITSM Implementation Project

This Victorian government client is seeking a proactive and detail-oriented Lead ITSM Specialist to support the successful implementation of a new Enterprise Service Management system.

Key activities

  • Evaluate, design, execute, measures, monitor and control ITSM processes
  • Embed scalable, future-ready service management processes that integrate with enterprise architecture and transformation programs.
  • Partner with HR, Payroll, Facilities, Procurement and other business areas to define and optimise non-IT request flows that support core enterprise functions
  • Once live, coordinate incident and request responses, ensuring timely resolution and clear communication with stakeholders.
  • Lead post-incident reviews, capturing lessons learned and driving continuous improvement.

Skills

  • In-depth understanding of incident and request management frameworks, methodologies, and best practices.
  • Hands-on experience with ITSM platforms and service management tooling.
  • Demonstrated experience in IT Operations, including Incident, Request, and Problem Management.
  • Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting.
  • ITIL background (V3 or V4)

What’s it in for you:

  • Initial 12 Month Contact
  • Victorian Government Client – Melbourne CBD Location
  • ITSM Implementation Project

Apply now to secure an interview or contact Sarah Jordan at sarah.jordan@talentinternational.com for a confidential discussion.

Apply now

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