ITSM Test Lead

  • Australia
  • Australian Capital Territory
  • Permanent
  • Negotiable

Our client partner is seeking a skilled and experienced ITSM Test Lead to join a high-performing team delivering critical IT Service Management (ITSM) solutions within a secure environment. The successful candidate will play a key role in leading testing activities, ensuring solution quality, and collaborating effectively with cross-functional teams. This role suits a proactive testing professional with Defence project experience and a strong understanding of ITIL 4 Foundation principles.

Key Responsibilities

  • Test Planning & Execution: Develop, manage, and execute comprehensive test plans, test cases, and scripts to ensure quality outcomes for ITSM solutions.
  • Collaboration: Work closely with multidisciplinary teams to identify, prioritise, and manage testing requirements throughout the project lifecycle.
  • Issue Resolution: Perform root cause analysis, troubleshoot defects, and drive timely resolution to minimise impact on delivery timelines.
  • Best Practice Alignment: Stay current with testing industry trends, tools, and methodologies to continuously mature testing practices.
  • Process Improvement: Contribute to ongoing enhancement of testing frameworks, methodologies, and automation capabilities.
  • Test Evaluation: Apply experience with Defence projects and the ServiceNow Automated Test Framework (ATF) to validate and optimise ITSM capabilities.
  • ITIL Process Design: Apply ITIL 4 Foundation principles to guide process design and ensure alignment with ITSM best practices.

Skills & Experience

  • Demonstrated experience as a Test Lead or in a similar testing leadership role within ITSM or complex enterprise environments.
  • Strong capability in functional testing, test evaluation, defect triage, and quality assurance.
  • Hands-on expertise with the ServiceNow Automated Test Framework (ATF) (highly desirable).
  • Experience working within Defence or other secure government environments.
  • ITIL 4 Foundation Certification, or willingness to obtain.
  • Excellent problem-solving, analytical thinking, and attention to detail.
  • Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across teams.

Security Clearance

  • NV1 Security Clearance is mandatory for this role.

Benefits

This role offers a supportive and development-focused work environment with benefits such as:

  • Paid parental leave
  • Career break opportunities
  • Structured career development programs
  • Local and international career pathways
  • Recognition as a Family Inclusive Workplace™
  • Flexible work arrangements aligned to wellbeing and work-life balance values
  • A strong commitment to Diversity & Inclusion

How to Apply

To apply or learn more about this opportunity, click the Apply button or contact:

📧 vamshi.krishna@talentinternational.com
📞 0470 260 909

Apply now

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