ITSM Specialist

  • Australia
  • Sydney
  • Permanent
  • AU$120000 - AU$140000 per annum + + super

Join a Leading Financial Services Organisation as a ServiceNow ITSM Specialist Driving Enterprise Service Management Excellence

The Opportunity

Join a high-performing ServiceNow Platform team within a leading Australian financial services organisation, where you’ll play a key role in shaping the future of enterprise IT service management. Working across a large, complex technology environment, you’ll partner with business and technology stakeholders to deliver scalable, best-practice ServiceNow ITSM solutions that improve operational efficiency, automate processes, and enhance the employee experience.

This is a hands-on role with the opportunity to influence platform strategy, drive continual service improvement, and contribute to the organisation’s broader digital transformation.

What You’ll Be Doing

As the ServiceNow ITSM Specialist, you’ll design, configure and enhance ServiceNow ITSM capabilities while ensuring alignment with ITIL best practices, CMDB, ITOM and CSDM. You’ll work closely with stakeholders to gather requirements, recommend fit-for-purpose solutions, configure workflows and automation, support platform upgrades, and deliver new capabilities using out-of-the-box functionality wherever possible. You’ll also provide technical guidance, contribute to solution design, integrate with other ServiceNow modules and third-party systems, and identify opportunities to leverage AI across the platform.

What We’re Looking For

  • 3+ years’ experience working with ServiceNow ITSM
  • Strong understanding of ITSM and ITIL best practices
  • Experience configuring ServiceNow using Flow Designer, App Engine Studio and/or Workflow Data Fabric
  • Knowledge of CMDB, ITOM and CSDM principles
  • Experience integrating ServiceNow with REST/SOAP APIs
  • JavaScript experience for Business Rules and Client Scripts
  • Strong stakeholder engagement and requirements gathering skills
  • ServiceNow Certified System Administrator (CSA) preferred
  • ITIL Foundation (v3 or v4) certification highly regarded
  • Additional ServiceNow certifications (ITSM, ITOM or ITAM) are advantageous

Why Join?

  • Work on an enterprise-scale ServiceNow platform supporting thousands of users
  • Influence the future direction of IT service management and platform capability
  • Join a collaborative, highly skilled ServiceNow team
  • Work across digital transformation, automation and AI initiatives
  • Strong focus on professional development and ServiceNow certification growth
  • Hybrid working and flexible work arrangements
  • Permanent opportunity with a leading Australian organisation
  • Competitive salary of up to $140,000 + super

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.