IT Support Officer

  • Australia
  • Adelaide
  • Contract
  • Up to AU$40 per hour + Strong possibility for on-going

Overview

We’re looking for a customer-focused Level 1 Service Desk Officer to provide first-line IT support via phone and email. You’ll log, triage and resolve issues, complete basic Active Directory tasks, and escalate more complex incidents while maintaining ownership through to closure.

Experience

  • Previous experience in a Service Desk / Helpdesk / IT Support role (Level 1)
  • Proven customer service skills (confident, calm, professional under pressure)
  • Experience working to processes and SLAs in a ticketing environment

Technical (Level 1)

  • Strong troubleshooting across Windows desktop environments
  • Support of Microsoft 365 (e.g., Outlook, Teams, OneDrive)
  • Active Directory exposure: password resets/unlocks, basic user/admin tasks, access requests (as approved)
  • Ability to write clear ticket notes and follow troubleshooting steps / knowledge articles

Communication & approach

  • Excellent clear verbal and written communication
  • Good time management (can prioritise and handle multiple tickets)
  • Comfortable escalating when needed and keeping users informed
  • Prioritising customer service

Nice to have

  • ITIL Foundation (or familiarity with incident/request/problem concepts)
  • Exposure to common service desk tools (e.g., ServiceNow or similar)
Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.