IT Support Officer

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client, a leading global manufacturer. We are seeking an experienced IT Support Officer (Level 2) to join their team on an initial contract.

Role Title: IT Support Officer (Level 2)

Contract Length: Initial 6 month contract (highly likely to extend, with strong potential to transition to permanent pending performance)

Location + WFH Flexibility: Warwick Farm, NSW (onsite)

Salary: $80,000 + Super (pro rata)

Role Details:

* Provide Level 2 technical support across desktop, systems, and end-user environments

* Troubleshoot escalated issues across hardware, software, email, printers, and networks

* Manage user accounts, system access, and onboarding/offboarding processes

* Support Microsoft 365, Active Directory / Entra ID, and device management solutions

* Maintain accurate ticketing, documentation, and contribute to continuous IT improvements

Required Skills and Experiences:

* 4-5+ years’ experience in IT Support / Desktop Support (Level 2)

* Strong troubleshooting skills across Windows environments and end-user systems

* Experience with Microsoft 365, Active Directory / Entra ID, and networking fundamentals (TCP/IP, VPN)

* Exposure to mobile device management (MDM) and ticketing systems

* Strong communication skills with a customer-focused approach

Additional Details & Benefits:

* Opportunity for contract to permanent transition after initial term (pending performance)

* Supportive and collaborative team environment

* Ongoing training and development opportunities

* Access to employee benefits program (including discounts and wellbeing initiatives)

* Free onsite parking

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume!