IT Support Analyst

  • Australia
  • Sydney
  • Permanent
  • Negotiable
  • IT Support Analyst
  • Initial 3 month contract
  • $538 per day (Inclusive of Super)
  • Immediate Start
  • Western Sydney

We are seeking an experienced IT Support Analyst to join a leading manufacturing organisation.

Based at the office in Western Sydney, you will play a key role in ensuring a smooth transition from the existing ERP platform to SAP, providing hands-on support to end users and resolving technical issues during a critical business transformation.

This is an initial 3 month contract, working 5 days per week, with an immediate start available.

Key Responsibilities

  • Provide Level 1 and Level 2 IT support to end users
  • Receive, log and manage incidents and service requests
  • Troubleshoot desktop, laptop, mobile device and peripheral issues
  • Install, configure and support hardware and software
  • Support Microsoft 365 applications and collaboration tools
  • Assist with workstation builds, deployments and device replacements
  • Support local network connectivity, Wi-Fi and remote access issues
  • Install and maintain printers and scanners
  • Coordinate with SAP support teams regarding system and printing issues
  • Support user onboarding, offboarding and account administration activities
  • Escalate complex technical issues to specialist support teams as required

About You

  • Previous experience in Desktop Support, IT Support or Service Desk environments
  • Strong troubleshooting and customer service skills
  • Experience supporting Microsoft 365 environments
  • Familiarity with networking, printers and end user devices
  • Ability to work independently in a fast-paced operational environment
  • Manufacturing, warehouse or industrial site experience highly regarded
  • SAP project or ERP migration experience advantageous

What’s On Offer

  • $538 per day inclusive of superannuation
  • Initial 3 month contract
  • Immediate start
  • Full-time engagement, 5 days per week
  • Western Sydney location (Condell Park)
  • Opportunity to contribute to a large-scale SAP implementation project

If you’re an experienced IT Support professional looking for your next contract opportunity and enjoy working in hands-on operational environments, we’d love to hear from you.

Apply now

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