IT Service Delivery Manager

  • Australia
  • Melbourne
  • Permanent
  • Negotiable
  • Permanent Position – Government Agency
  • Melbourne CBD Location – Hybrid Working Arrangement
  • $148,134 – $158,668 plus super

We’re seeking an experienced IT Service Delivery Manager to lead and mature IT service delivery within a shared services environment. This role is critical in ensuring high-quality, reliable IT services that meet business needs and government standards.

About the Role

Reporting into senior leadership, you will be responsible for overseeing day-to-day IT service delivery, managing internal teams, and working closely with Managed Service Providers (MSPs) and vendors. You’ll play a key role in maintaining strong partnerships, managing contracts, and ensuring services are delivered efficiently and in line with agreed SLAs.

Key Responsibilities

  • Lead and manage IT service delivery teams, fostering a high-performance and customer-focused culture
  • Oversee service delivery within a shared services model, including close alignment with WorkSafe
  • Manage relationships with MSPs and external vendors, including service performance, contracts, and SLAs
  • Ensure services meet Victorian Government standards, policies, and compliance requirements
  • Drive continuous improvement across IT service management processes
  • Act as a key escalation point for service issues and ensure timely resolution

Key Skills and Experience

  • Experience working as a IT Manager/Service Delivery Manager with at least a few years’ experience leading teams
  • Proven experience working within Victorian Government environments
  • Strong background working with Managed Service Providers (MSPs) in a shared services model
  • Experience managing vendors, contracts, and service delivery outcomes
  • Excellent stakeholder management and communication skills
  • Practical, delivery-focused mindset with the ability to balance governance and operational outcomes

Why Join Us?

  • Opportunity to work in a complex, purpose-driven government environment
  • Influence and improve IT service delivery at scale
  • Collaborative culture with strong stakeholder engagement

Apply now or for more information feel free to contact Donal McCann on donal.mccann@talentinternational.com

Apply now

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