IT Process Engineer

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading music organisation. We are seeking an IT Process Engineer to join their global technology team.

Role Title: IT Process Engineer

Opportunity: Permanent Career Opportunity

Location + WFH Flexibility: Sydney CBD (1 day work from home per week + additional flexibility)

Salary: $128,800 inclusive of super + 10% performance bonus

Client Industry: Entertainment / Media

Role Details:

* Design, analyse and optimise IT operational processes to improve efficiency, reliability and service delivery across the enterprise

* Analyse operational data and performance metrics to identify inefficiencies, trends and opportunities for improvement

* Work closely with infrastructure, engineering, security and operations teams to implement process improvements across technology services

* Support ITSM processes including incident, problem and service operations management

* Develop documentation including process maps, SOPs and operational runbooks

* Drive continuous improvement initiatives using methodologies such as ITIL, Agile, DevOps and Lean

Required Skills and Experiences:

* Experience in IT process engineering, service transformation or IT process improvement roles within enterprise environments

* Strong understanding of ITSM / ITIL frameworks and operational service processes

* Experience analysing operational data and identifying opportunities for improvement

* Exposure to ITSM platforms such as ServiceNow or Jira Service Management

* Strong stakeholder engagement skills with the ability to influence cross-functional teams

* Experience working in large enterprise or global technology environments

Additional Details & Benefits:

* Work within a global technology environment collaborating with teams across multiple regions

* Work from home one day per week, with additional flexibility available

* Opportunity to drive meaningful operational improvements within a large enterprise technology organisation

* Competitive salary package including 10% performance bonus

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.