IT Process Consultant

  • Australia
  • Victoria
  • Permanent
  • AU$100000 - AU$120000 per annum

Job Opportunity: IT Process Consultant

We are looking for a IT Process Consultant with a strong background in IT service management processes, architecture, and tool implementation. You’ll play a key role in designing and delivering service transformation solutions and supporting ongoing operations across complex environments.

Key Responsibilities:

  • Deliver service management architecture, optimisation and planning

  • Design and implement ITIL-based processes and service operating models

  • Contribute to service integration and management (SIAM) initiatives

  • Conduct process maturity assessments and define transformation roadmaps

  • Support tool strategy, selection, and implementation (e.g., ServiceNow, BMC)

Essential Skills & Experience:

  • 3+ years in service management consulting and transformation delivery

  • Experience in service desk transformation, AIOps, and automation

  • Familiarity with Cloud FinOps and service cost optimisation

  • Strong communication, leadership, and stakeholder engagement skills

  • Able to convey technical and non-technical concepts clearly

Preferred Qualifications:

  • ITIL4, SRE, COBIT, ServiceNow, BMC, or Cloud certifications (AWS, Azure, Google)

  • Knowledge of software asset management and monitoring tools

  • Bachelor’s degree or equivalent qualifications

Additional Requirements:

  • Must be an Australian Citizen

  • NV1 security clearance or ability to obtain one

  • Willingness to work on-site 3 days per week (2 days WFH)

  • Flexibility to support after-hours or on-call activities as needed

Apply now to be part of a high-impact team delivering critical IT services and transformation projects or contact Luther Borgas at luther.borgas@outbacktalent.com

Apply now

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