IT Operations Officer (Rotating Shift)
- IT Operations Officer (Rotating Shift)
- Full Time Permanent Role
- Adelaide Based Position
Our client is looking for an IT Operations Officer that will provide L1 Service Desk support to customers, vendors and internal staff. They are looking for someone who has excellent communication and organisation skills as well as strong customer service focus with the ability to prioritise tasks.
Responsibilities:
- Provide 1st level support to customers, vendors and internal staff.
- Provide after-hours monitoring and support for the 24×7 operational environment.
- Leverage various tools to identiy outages, analyse trends & investigate alerts.
- Provide timely response to all incidents, outages and performance alerts
- Categorising issue, perform basic triage and drive escalation to the appropriate technical teams
- Ensuring appropriate actions are taken to reduce the amount of High Priority Incidents through event monitoring
- Notify customers and 3rd part service providers of issues, outages and remediation status
- Monitoring and managing appropriate ticket queues
- Maintaining all case/issue history within the Service Management System
- Ensure that monitoring is conducted in line with appropriate treatment plans
- Initiate, action and monitor scheduled daily/nightly operational tasks, such as batch processing and script execution
- Ensure accurate and meaningful handover of managed cases
Qualifications:
- Relevant expereince working on an IT Service desk and/or 24/7 operations centre.
- ITIL V3 Foundations qualifications or equivalent experience
- Customer service focus; strong operational skills; strong verbal and written communications
- Attention to detail.
- Ability to work in a team environment as well as autonomously in a professional environment.
- Proven ability to deliver a quality client service
If the above role sounds of interest, please click on “Apply Now”, or get in touch with Ivan via ivan.aureus@talentinternational.com