IOSS Administration Officer (Policy, Performance and Review)
Talent International is currently recruiting for an IOSS Administration Officer (Policy, Performance and Review) to work for the Local Government, based in Auburn. This position is a contract role for 3 months initially, with a view to be extended and the role pays $42.97 per hour + Super.
7 hours a day / 35 hours a week
The IOSS operates independently across multiple councils, providing an impartial and confidential platform for handling complaints relating to administrative conduct, unethical behaviour, misconduct, and maladministration. This is a unique opportunity to contribute to transparency, accountability, and fair governance within the public sector.
About the Role
You will play a key role in supporting the Internal Ombudsman team through high-level administrative and coordination support. This includes managing complaints, preparing reports, and ensuring effective case management processes.
Key Responsibilities
- Provide administrative support to the Internal Ombudsman and Deputy Internal Ombudsman
- Assist customers with enquiries regarding complaint processes and services
- Prepare high-quality reports, correspondence, and contribute to the Annual Report
- Coordinate meetings, including scheduling and minute-taking
- Manage the case management system and ensure accurate record keeping
- Monitor trends and support continuous improvement initiatives
- Ensure compliance with policies, procedures, and Code of Conduct
- Support broader IOSS functions including policy reviews and stakeholder engagement
About You:
Essential:
- Relevant qualifications in Administration, HR, or equivalent experience
- Strong MS Office skills
- Excellent written and verbal communication
- Strong organisational and time management skills
- Ability to maintain strict confidentiality
- Team-oriented with a proactive approach
Desirable:
- Experience in Ombudsman or complaint handling environments
- Local Government experience
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.