Investigator

Investigation Officer | Canberra – ACT | ASAP – Dec 2026

About the Client
Our client is a government regulatory function responsible for oversight, compliance and assurance across education and care environments in the ACT. The team works closely with providers, families and community stakeholders to support compliance with legislative and regulatory obligations while contributing to broader system quality and safety outcomes.

About the Role
The Investigation Officer will manage notifications, complaints and compliance matters under relevant ACT legislation.

The role involves conducting investigations, analysing evidence, interviewing stakeholders, preparing reports and supporting regulatory decision-making processes. The environment is operational, stakeholder-facing and compliance-focused, with a mix of independent case management and collaborative team-based work.

Key Responsibilities

• Receive, assess and investigate complaints, notifications and regulatory concerns
• Conduct interviews and gather evidence relevant to investigations and compliance activities
• Prepare investigation reports, recommendations and regulatory correspondence
• Maintain accurate records in line with legislative and record management requirements
• Support triage and case management activities across regulatory matters
• Liaise with internal and external stakeholders including providers and community representatives
• Contribute to policy, procedural and continuous improvement activities
• Support regulatory compliance and assurance outcomes within legislative frameworks

Skills and Experience

• Experience conducting investigations or compliance activities within a regulatory environment
• Strong written communication skills, including report writing and case documentation
• Ability to interpret and apply legislation, policies and regulatory frameworks
• Experience managing competing priorities and high-volume caseloads
• Strong stakeholder engagement, negotiation and communication capability
• Ability to work collaboratively while exercising sound judgement and confidentiality

Qualifications

• Certificate IV or Diploma in Government Investigations is highly desirable
• Relevant regulatory, compliance, legal or government experience will be considered

Eligibility / Other Requirements

• Australian working rights required
• Working with Vulnerable People registration required prior to commencement
• Current driver’s licence required
• Relevant pre-employment checks will apply

Why this role may appeal
This role offers exposure to complex regulatory and investigation work within a public sector environment that directly impacts education and child safety outcomes. It would suit candidates seeking broader compliance, regulatory or investigations experience within government.

How to Apply
Please provide:

• Current CV
• Statement of capability
• Confirmation of work rights
• Two referees

Applications that do not include the requested statement may not be considered.

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