ICT Support Officer

  • Australia
  • Brisbane
  • Contract
  • Negotiable
  • $525 P/D
  • Brisbane Based
  • 6 Mont Initial Contact

About the Role

As an ICT Support Officer, you’ll provide first-level ICT support to departmental staff, ensuring timely resolution of incidents and service requests. You’ll play a key role in maintaining smooth day-to-day ICT operations, delivering excellent customer service, and escalating complex issues in line with service level agreements and departmental policies.

Key Responsibilities:
* Provide responsive first-level ICT support via phone, email, and ticketing systems.
* Troubleshoot and resolve technical issues across hardware, software, Microsoft 365, and desktop/mobile environments.
* Escalate complex incidents to senior ICT staff or support partners as required.
* Maintain accurate service records and contribute to a shared knowledge base.
* Assist in ICT hardware installation, maintenance, and support across:

  • Operating Systems and Microsoft 365

  • Desktop and Mobile Hardware

  • Conferencing room hardware/software

  • Network fundamentals (TCP/IP, LAN, WAN)

  • Endpoint remediation and application whitelisting

  • 3rd party print platforms

  • Scripting and automation tools

  • Deliver services in line with departmental ICT policies, security standards, and SLAs.

  • Promote positive customer experiences through clear, professional communication.

To be successful, you’ll bring:
* Technical expertise across one or more ICT domains (infrastructure, networking, systems administration, end-user computing).
* Relevant tertiary qualification in IT, Computer Science, or related field, or equivalent experience.
* Industry certifications (Microsoft, Cisco, VMware) are highly desirable.
* Experience supporting ICT environments in complex or enterprise settings.
* Working knowledge of enterprise networking, Microsoft 365 administration, and application whitelisting tools is desirable.

To be considered for this role click Apply Now and we will be in touch.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.