ICT Operations Support Officer

  • Australia
  • Queensland
  • Contract
  • Negotiable
  • 6 Month Contract + Extensions
  • Up to $820 Day Rate Contract
  • Brisbane CBD

Join a digital customer-focused team supporting the delivery of digitally enabled whole-of-government services. In this role, you will build and integrate server and network capabilities, resolve incidents and service requests, and contribute to operational change and documentation to ensure reliable and efficient services.

Key Responsibilities

  • Build and integrate server and network capabilities for stakeholders.

  • Monitor and respond to operational and service desk requests within agreed SLAs.

  • Initiate and implement operational change requests to enhance service quality and continuity.

  • Analyse and resolve incidents and problems related to servers and networks.

  • Develop and maintain build documentation, user guides, reports, and configuration records.

  • Provide input and recommendations for ICT infrastructure procurement and purchasing.

  • Advise clients and customers on ICT operational services and devices.

  • Maintain productive relationships with internal stakeholders and external suppliers.

  • Contribute to service level reporting and performance monitoring.

  • Provide technical guidance and support to Service Centre and End-User teams as required.

Required Qualifications

  • Knowledge of ITIL Service Management principles.

  • Experience maintaining Windows Server operating systems.

  • Support experience with Active Directory, Group Policy, and Windows Domain environments.

  • Working knowledge of NTP, DHCP, and DNS.

  • Basic networking skills.

Desirable

  • Experience with SCCM 2012, VMware host and virtual infrastructure support.

  • Understanding of SQL databases and query skills.

  • Strong PowerShell scripting knowledge.

  • Experience with Microsoft 365 (Office 365) environments.

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