Help Desk Support

  • Australia
  • Melbourne
  • Permanent
  • Negotiable
  • Hybrid working
  • Melbourne CBD location
  • Australian Citizen required

Job Description:

We’re seeking a motivated and customer-focused Help Desk Support professional to work with our client. In this role you’ll be the first point of contact for internal users requiring technical assistance. You’ll log, triage, and resolve support tickets, escalating more complex issues as needed. This is a great opportunity for someone looking to grow their IT career in a supportive and fast-paced environment.

Key Responsibilities

  • Provide first-level technical support via phone, email, and ticketing system.

  • Troubleshoot and resolve issues related to desktops, laptops, printers, and software.

  • Escalate incidents to Level 2/3 support teams as appropriate.

  • Maintain accurate records of support requests and resolutions.

  • Assist with user account management in Active Directory and Microsoft 365.

  • Deliver exceptional customer service and clear communication to end users.

Soft Skills:

  • Strong customer service skills, with a friendly, approachable demeanor.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team.

  • A passion for technology and a desire to build a career in IT desktop support.

Client requirement: Must be an Australian Citizen

Apply now, applications closing on Monday 26th May 2025

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.