Guest Services Officer - JP2014
Talent International is currently recruiting a Guest Services Officer to work for the NSW Government, based in Parramatta/Potts Hill. This is a 6-month contract with a view to be extended. The role is paying $35 – $40/hours + Super.
Hours – 7.6 hours per day, 38 hours per week
Key Responsibilities
- Deliver exceptional, customer-centric guest services to staff and visitors
- Greet, sign in, and assist visitors in a professional manner
- Manage incoming calls, requests, and queries efficiently
- Coordinate meeting room bookings, set-ups, and pack-downs
- Conduct regular site and floor walks to ensure safety, cleanliness, and compliance
- Log and follow up on maintenance and tenancy service issues
- Provide support for car park operations when required
- Assist in staff communications, updates, and internal announcements
- Support general administration and logistics tasks
- Monitor workload to meet service standards and KPIs
- Identify opportunities to improve user experience and service delivery
- Maintain compliance with building codes, fire, and emergency procedures
- Handle confidential information with integrity and discretion
- Collaborate with internal and external stakeholders
- Promote and uphold workplace safety and wellbeing standards
About You
- Minimum 3 years’ experience in Facilities Management or similar role
- Strong customer service and stakeholder engagement skills
- Experience in operational and transactional support services
- Proficient in MS Office and facilities/asset management systems
- Excellent communication, problem-solving, and organisational skills
- Ability to manage competing priorities in a fast-paced environment
- Strong attention to detail and commitment to service excellence
- Diploma in Facilities Management, Customer Service, or related field (or equivalent experience)
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.