Global Tech Support Analyst

Global Tech Support Analyst

Location + WFH Flexibility: Sydney – 5 days onsite (4.5-day work week with half-day Fridays)
Salary: $78,000 + super

Our client:
Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client, a globally recognised organisation within media, content and entertainment, operating across more than 60 countries.

Their Global Service Desk supports users across multiple regions, delivering high-quality IT support within a fast-paced, collaborative environment. The Sydney team plays a key role in supporting the APAC region while working closely with global teams in the US and UK.

We are seeking a Global Tech Support Analyst to join their team.

Role Details:
* Front-line IT support across phone, email and chat
* Manage and triage incoming tickets, ensuring timely resolution
* Troubleshoot basic hardware, software and user issues
* Escalate complex issues to relevant teams
* Support users across multiple locations and time zones
* Work closely with local and global IT teams

Required Skills and Experiences:
* Mandarin language skills highly desirable (APAC user support)
* 1-2+ years’ experience in IT support or customer-facing roles, or relevant IT studies
* Strong customer service and communication skills
* Basic technical skills across device setup, software installation and troubleshooting
* Ability to manage multiple tasks in a fast-paced environment
* Comfortable in a highly front-facing support role

Additional Details & Benefits:
* 4.5-day working week (half-day Fridays)
* High visibility role with global exposure (US & UK teams)
* Strong team culture and supportive environment
* Clear pathway into broader IT roles
* Work across a global, enterprise-level environment

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume.