Field Service Respresentative

• ACT Based, on site.
• 6-12 month contract
• Current NV2 is mandatory

Position Overview
An exciting opportunity is available for an experienced Field Service Representative to support the maintenance, administration, and ongoing sustainment of complex ICT and cyber capability environments within a secure government setting. Working as part of a collaborative operations team, you will provide frontline technical support across physical and virtual infrastructure, cyber range environments, and mission-critical systems.
This role is suited to a technically capable ICT professional who thrives in fast-paced operational environments and enjoys working across infrastructure, support, maintenance, and system administration activities. You will contribute to the delivery and sustainment of scalable cyber capability platforms that support training, operational planning, and enterprise technology outcomes.

Key Duties

• Provide Level 1 and Level 2 technical support across multiple ICT environments and systems
• Maintain and administer physical and virtual infrastructure, including endpoints and network devices
• Support scheduled maintenance activities in accordance with established maintenance frameworks and documentation
• Assist with system upgrades, updates, patching, and hardware maintenance activities
• Participate in support request triage, troubleshooting, and incident resolution
• Conduct auditing and asset management activities across supported environments
• Support product testing, evaluation, and implementation activities
• Assist with new service rollouts, hardware installations, and operational support tasks
• Work collaboratively with cross-functional teams to deliver ongoing operational support
• Provide timely technical feedback, reporting, and recommendations to stakeholders

Skills and Experience Required

• Demonstrated experience in IT Administration within complex ICT environments
• Experience supporting physical and virtual network infrastructure and devices
• Previous experience working within cross-functional ICT or project teams
• Experience supporting secure or government-based systems and networks
• Strong troubleshooting and technical problem-solving capabilities
• Ability to work effectively with limited supervision in operational environments
• Strong stakeholder engagement and customer service skills
• Experience with PowerShell scripting (desirable)
• Understanding of cyber security principles and practices (desirable)
• Industry certifications or qualifications in Cyber Security, VMware, or related technologies highly regarded
• Certified in Leading SAFe® or willingness to obtain upon engagement

Application Process
If you would like to apply, please contact Emma on 0480 804 408 or email emma.gibbons@talentinternational.com

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