Early Resolution Officer

  • Australia
  • Melbourne
  • Contract
  • Up to AU$51.50 per hour

We are seeking an experienced Early Resolution Officer to join a collaborative and purpose-driven team responsible for assessing concerns relating to professional services and facilitating fair, timely and effective resolution outcomes.

It is a 3 months contract offering $51.50 + super per hour.

Key Responsibilities

  • Assess and clarify concerns relating to professional service delivery and conduct.
  • Maintain accurate and detailed case records.
  • Provide information and guidance on relevant legislation, consumer rights and professional responsibilities.
  • Facilitate early resolution of service-related complaints through negotiation and effective communication.
  • Identify matters requiring formal assessment and provide advice on appropriate next steps.
  • Refer matters to appropriate internal teams or external support services where required.

To be successful in this role, you will bring:

  • Experience interpreting and applying legislation or regulatory frameworks.
  • Excellent written and verbal communication skills, with the ability to manage sensitive and complex conversations.
  • Strong negotiation, conflict resolution and stakeholder engagement skills.
  • Proficiency in Microsoft Office and the ability to work confidently with case management systems while maintaining confidentiality.
  • Experience working within complaints handling, regulatory, government or legal environments.
  • A tertiary qualification in Law or a related discipline.

Apply now to secure an interview or contact Anita Fonseka at anita.fonseka@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.