Digital Service Representative

  • Australia
  • New South Wales
  • Contract
  • Up to AU$34.59 per hour

Talent International is currently recruiting for a Digital Service Representative to work for an NSW Government call centre based in 3-month contract role with the possibility of extension. The role pays $34.59/ hour + Super.

Hours of Work: 7 hours p/d, 35 hours p/w

This role is service centre-based; the successful contractor will be required to work on-site for all shifts. On occasion, shifts may be at Leeton.

The successful contractor will be working on a 9:00 am to 5:00 pm roster Monday to Friday, excluding public holidays.

Successful contractors will take part in a full-time (35 hours per week) training and nesting for approximately 8 – 10 weeks on site at the Griffith Service Centre.

During this time, Contractors will be required to travel to either Albury or Queanbeyan for two distinct programs and platforms training sessions, each spanning five consecutive days. All costs for training are covered by the business yet receipts for expenses are required for occasional reimbursement.

Key Responsibilities:

  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
  • Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
  • Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
  • Provide a range of administrative and support services.

Essential Requirements:

  • Eligibility to work full-time in Australia.
  • Previous experience in customer service is ESSENTIAL.
  • Must be confident working in a high-volume call centre environment.
  • Available to commence immediately.
  • Salesforce experience is preferred but not essential.
  • Government call center experience is a bonus.

If you can demonstrate all the above and are available for an immediate start, then please apply.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.