Desktop Support Engineer

  • Australia
  • Adelaide
  • Contract
  • Negotiable
  • Desktop Support Engineer
  • Initial Contract up until June 2026; Possibility for extension
  • Adelaide Based Position

The Desktop Support Engineer provides high-quality technical support and customer service to enterprise users across the organisation. This role is responsible for maintaining, troubleshooting, and enhancing end-user computing environments, ensuring that desktop systems, applications, and hardware are reliable, secure, and optimised for business productivity.

Key Responsibilities:

  • End-User Support:

    • Deliver timely and effective Level 2/3 support for desktops, laptops, mobile devices, and peripherals.

    • Provide onsite and remote troubleshooting for hardware, operating systems, applications, and enterprise tools.

    • Assist in onboarding and offboarding users, including account setup, access management, and equipment provisioning.

  • System Administration & Maintenance:

    • Manage and maintain Windows and/or macOS environments, ensuring compliance with security and configuration standards.

    • Support enterprise collaboration platforms (e.g., Microsoft 365, Teams, SharePoint, Exchange).

    • Deploy software packages, updates, and patches using enterprise deployment tools (e.g., Intune, SCCM).

  • Incident, Problem & Change Management:

    • Log, track, and resolve incidents and service requests in line with ITIL practices and SLAs.

    • Escalate complex issues to higher-level support teams or vendors as required.

    • Document fixes, procedures, and knowledge base articles for reusability.

  • Enterprise Support:

    • Support large-scale enterprise environments with hundreds/thousands of users across multiple sites.

    • Assist with rollouts of enterprise initiatives such as OS upgrades, device refresh projects, and application deployments.

    • Collaborate with network, infrastructure, and security teams to ensure seamless end-to-end service delivery.

  • Customer Engagement:

    • Deliver exceptional customer service, ensuring user satisfaction and minimal disruption to business operations.

    • Provide user training and guidance on new technologies, systems, and IT policies.

Key Skills & Experience:

  • Proven experience in desktop support within a medium-to-large enterprise environment.

  • Strong knowledge of Windows 10/11 and macOS operating systems.

  • Proficiency with Active Directory, group policies, Exchange/Outlook, and identity/access management.

  • Experience with enterprise device management tools (e.g., Microsoft Intune, SCCM, JAMF).

  • Familiarity with ITIL-based service management processes.

  • Strong troubleshooting skills across hardware, software, and network connectivity.

  • Excellent communication and interpersonal skills, with a customer-first mindset.

If the above role sounds of interest, please click on “Apply Now”, or get in touch with Ivan via 0480 806 152 / (08) 8228 1502

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