Deskside Support (Level 1 & 2)

  • New Zealand
  • Contract
  • Negotiable

Opportunity Knocks:

We are currently recruiting a Deskside Support Engineer to join our client’s IT support team within a large, fast-paced organisation.

About the Role:

Based primarily in a walk-up support area, you will provide face-to-face technical assistance to staff across the organisation. We’re looking for someone who can confidently engage with users, diagnose technical problems and resolve a broad range of Level 1 and Level 2 support issues.

Key Responsibilities:

  • Providing Windows and general desktop support
  • Diagnosing issues with laptops, desktops, docking stations and other peripherals
  • Supporting Microsoft 365, Outlook and Teams
  • Resolving user account, login and access-related issues
  • Logging and managing incidents and service requests in ServiceNow
  • Keeping users informed throughout the support process

About You:

You will bring hands-on Level 1 and Level 2 IT support experience, strong troubleshooting skills and a customer-focused approach. You’ll be confident working directly with users and able to provide clear, professional support in a busy environment.

Previous experience in the healthcare sector would be advantageous but is not essential.

Next Steps:

If this sounds like your next opportunity, apply now and let’s have a conversation.

Please note: Only applicants currently based in the Waikato region will be considered for this position

Apply now

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