Designer

• 4 Month Contract + Extensions
• $900 – $950 Per Day
• Brisbane CBD

About the Role

We are seeking an experienced Service Designer to join a high-performing digital team delivering whole-of-government services to Queenslanders. This role plays a key part in designing and improving customer-focused digital services, with a strong emphasis on forms, end-to-end service design, and human-centred design practices.

You’ll work within a cross-functional, agile environment, partnering closely with product, delivery, and technology teams to design services that are simple, accessible, and impactful.

Key Responsibilities

• Lead end-to-end service design initiatives to improve customer and business outcomes

• Design and facilitate customer research, co-design workshops, and stakeholder sessions

• Conduct qualitative and quantitative research and translate insights into actionable design outcomes

• Produce high-quality service design artefacts including journey maps, personas, service blueprints, user flows, wireframes, and low-fidelity prototypes

• Contribute to agile delivery from discovery through to implementation

• Apply and evolve design patterns, components, and platform features to validate solutions

About You

• Proven experience as a Service Designer within complex digital or government environments

• Strong background in human-centred design and service design methodologies

• Experience working in agile, cross-functional teams

• Ability to clearly communicate insights and design recommendations to diverse stakeholders

• Experience designing digital services and forms is highly desirable

If you’d like to be considered for this role click APPLY NOW or contact David at david.reynolds@talentinternational.com