Data Analyst (Insurance Performance Analyst)

  • Australia
  • Adelaide
  • Permanent
  • Negotiable

Insurance Performance Analyst
Adelaide Based Position
2 Years Fixed term


Talent International are proud to be partnering with ReturnToWorkSA to recruit for an Insurance Performance Analyst to provide high-level analytical and technical support across their Insurance business group.

About ReturnToWorkSA

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible. We manage the collection of premium payments from registered employers and our invested funds to ensure we maintain a viable financial position that enables the delivery of quality support and services to injured workers. In addition, we are the regulator of the Return to Work scheme and play the key role of protecting the integrity and fairness of the Scheme by monitoring and enforcing compliance with the Act and providing education and support about the health benefits of work.

The opportunity

We are looking for a Business Data & Performance Analyst to provide high-level analytical and technical support across our Insurance business group.

Your work will contribute directly to:

  • The service and operational architecture that enables claims agents to deliver quality and timely services.
  • The measurement and analysis of claims performance, scheme trends, and key insurance indicators.
  • Supporting decision-making and process improvements across the organisation.

This role is ideal for someone who enjoys turning complex data into meaningful insights, improving systems and processes, and influencing positive outcomes for workers and employers.

Key Responsibilities

As a Team Member

  • Contribute to a culture of care, excellence, and accountability.
  • Collaborate to identify process improvements and operational efficiencies.
  • Leverage team strengths and be a champion for our organisational values.

Data Integrity & Reporting

  • Maintain data input integrity across claims agents and ReturnToWorkSA’s business units.
  • Develop, maintain, and run reports and exception investigations.
  • Assist claims agents in understanding and improving data quality.
  • Collaborate with Digital & Information, Data Actuarial & Analytics teams.

Claims & Scheme Performance Analysis

  • Analyse data related to claims and scheme performance.
  • Prepare reports for legislative requirements, the Minister, Board, and Executives.
  • Identify trends, risks, and performance drivers.
  • Conduct research, including benchmarking other jurisdictions.
  • Present findings in a clear, compelling manner to various stakeholders.

Technical Expertise & Operational Support

  • Support operational management of claims agents.
  • Identify and implement process improvement opportunities.
  • Ensure business intelligence datasets and dashboards are fit-for-purpose.
  • Build dashboards enabling meaningful monitoring and drill-down capability.
  • Assist with agent performance analysis and remuneration model feedback.

Knowledge, Skills & Experience

We are seeking someone with:

  • Tertiary qualifications or equivalent experience in a relevant discipline.
  • Experience developing reports, dashboards, and self-service BI tools.
  • Strong end-to-end business data management capability.
  • Demonstrated ability to work independently to gather, analyse, and interpret data.
  • Exceptional analytical, conceptual, and problem-solving skills.
  • Ability to identify performance trends, determine root causes, and recommend solutions.
  • Excellent written and verbal communication, including the ability to simplify complex information.
  • Strong stakeholder engagement and influencing capability.

Why join us?
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

  • An extensive wellbeing program
    • access to a broad range of wellbeing seminars, webinars and information sessions
    • a free onsite gym and bike storage
    • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
    • discounted corporate private health insurance
    • and a proactive EAP provider
  • Flexible work options including part time and working from home
  • Access to learning and development programs to enhance your personal and professional skill set and career development
  • Modern offices with excellent amenities in the Adelaide CBD

To be part of something bigger and work for a passionate South Australian organisation click ‘Apply‘ to submit your application.

Alternatively, if you would like to have a chat about the role – I would love to hear from you. Please contact Shilpa Sharma at 08 8228 1501 / shilpa.sharma@talentinternational.com

Apply now

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