Customer Service Representative x 15

  • Australia
  • Parramatta
  • Contract
  • Up to AU$281.52 per day

Talent International is currently recruiting a Customer Service Representative x 15 to work for the NSW Government, based in Parramatta. The position is a 4-month contract role with the possibility of extension. The role pays $281.52/ day + Super.

Hours of Work: 7 hours p/d, 35 hours p/w

Primary purpose of the role

Deliver customer-centric resolution services that uphold legislative requirements and organisational standards, supporting fair, timely, and transparent outcomes for consumers and businesses while contributing to a safe and informed marketplace.

Key accountabilities

  • Deliver responsive and timely customer-centric resolution services that align with legislative requirements and organisational objectives
  • Manage customer interactions and correspondence with professionalism and empathy, ensuring timely and accurate communication that supports positive customer experiences.
  • Apply sound knowledge of relevant legislation, policies, and procedures to assess and resolve customer complaints, escalating complex matters appropriately to ensure responsible service delivery.
  • Support the development and review of dispute resolution practices to drive continuous improvement and ensure effective, customer-centric outcomes.
  • Use technology and digital tools confidently to manage cases, maintain accurate records, and monitor workflows to meet service standards.
  • Support the development of knowledge resources and best practices that strengthen team capability and promote continuous improvement.
  • Collaborate across functional areas to provide consistent and high-quality customer resolution services, adapting to changing priorities and service needs.
  • Manage competing priorities and workload to meet agreed timeframes and quality standards.

Essential requirements

  • Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies.
  • May be assigned or temporarily assigned to other roles under section 46 of the GSE Act as required to support surge operations across other teams within the division for a specified period, as advised.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.