Customer Relations Officer
Are you a calm, solutions-focused professional with a passion for building trust and managing complex customer relationships? We are seeking a Customer Relations Officer to play a key role in handling sensitive feedback, resolving complaints, and maintaining positive community engagement within a fast-paced public transport environment.
Key Responsibilities
- Manage and respond to customer feedback and complaints across multiple channels
- Handle complex and sensitive cases including injuries, overcrowding concerns, and lost or damaged property
- Conduct basic investigations
- Work across multiple systems
- Liaise with internal stakeholders to ensure accurate, consistent, and timely resolutions
- Maintain detailed records and provide clear written responses to customers
About You
- Strong communication skills, both written and verbal, with the ability to manage sensitive situations professionally
- Demonstrated ability to remain calm, empathetic, and solutions-focused under pressure
- Experience in complaints handling, case management, or customer relations
- Strong attention to detail and ability to assess information objectively
- Previous government or public sector experience will be highly regarded
Apply now to secure an interview to contact Reece on reece.prideaux@talentinternational.com