Customer Contact Team Operator
Talent International is currently recruiting for a Customer Contact Team Operator to work for the NSW Government, based in Sydney. This is a 3-month contract with a view to be extended. The role is paying between $34/hr – $41/hr + Super.
Hours – 7 hours per day, 35 hours per week
This is a 3-month contract with a strong view to extend. The position offers a hybrid work model – you’ll work from the Sydney CBD office Monday to Wednesday, and from home Thursday and Friday. During onboarding (first 1-2 weeks), you’ll be required to work from the office full-time.
Key Responsibilities
- Deliver professional and courteous customer service aligned with the organisation’s Customer Excellence Principles.
- Handle and triage a high volume of inbound calls (approx. 30,000 per month), ensuring all enquiries are directed appropriately and within service levels.
- Provide accurate information and ensure all customer interactions are handled efficiently and empathetically.
- Participate in training to maintain a strong understanding of the agency’s products, services, and processes.
Key Challenges
- Managing a high call volume while maintaining service quality and professionalism.
- Handling sensitive or complex enquiries from vulnerable customers with empathy and discretion.
- Prioritising and managing multiple competing tasks in a fast-paced environment.
About You
To be successful in this role, you will have:
- Strong communication and interpersonal skills.
- Previous experience in a call centre, customer contact, or customer service role (preferably within government or a large organisation).
- The ability to remain calm and professional under pressure.
- A proactive attitude and a commitment to delivering positive customer experiences.
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.