CRM Technical Specialist

  • Australia
  • Brisbane
  • Contract
  • AU$1000 - AU$1150 per day + INC Super

We are seeking an experienced CRM Technical Specialist to lead a critical Microsoft Dynamics upgrade project within a large, complex healthcare environment.

This is a specialised, hands-on technical contract role focused on upgrading legacy Microsoft Dynamics CRM environments to Dynamics 365 V9.0 (on-premises), while contributing to longer-term platform strategy discussions including potential cloud transition.

This engagement sits within a high-performing ICT projects division delivering enterprise-scale technology initiatives.

About the Project

An enterprise-wide Microsoft Dynamics application is approaching end-of-life support. This project will deliver a technical and software upgrade to a supported on-premises version to ensure:

  • Continued application stability and security
  • Ongoing vendor support compliance
  • Preservation of existing clinical/business functionality
  • Strategic insight to inform future CRM platform decisions

Key Responsibilities

  • Lead migration of Microsoft Dynamics CRM 2016 (IFD) to Dynamics 365 V9.0 on-prem
  • Plan and execute upgrade of CRM 2015 (internal deployment) to V9.0
  • Conduct detailed analysis of customisations, plugins, workflows and integrations
  • Develop and execute migration strategies with minimal business disruption
  • Perform pre-migration assessments, data validation and post-migration testing
  • Assess compatibility of integrated ASP.NET applications
  • Install, configure and deploy Dynamics CRM/365 environments
  • Design and implement CRM customisations (entities, forms, workflows, plugins)
  • Troubleshoot and provide production support
  • Work collaboratively with infrastructure and ICT operations teams
  • Implement security models and role-based access controls
  • Document current-state architecture and contribute to future CRM roadmap
  • Provide technical comparison assessments and support proof-of-concept initiatives

This role works closely with a dedicated infrastructure team (server builds, networking, AD, SSL handled internally). We are seeking a strong CRM technical specialist who can collaborate effectively and communicate infrastructure requirements clearly.

Mandatory Experience & Skills

  • 5+ years hands-on Microsoft Dynamics CRM (2013-2016 & D365)
  • Proven on-prem installations, upgrades and migrations
  • Critical: Strong Internet Facing Deployment (IFD) experience
  • Claims-based authentication expertise
  • ADFS integration & external user authentication experience
  • Experience across internal & external-facing CRM deployments
  • Strong knowledge of Dynamics 365 V9.0+ architecture & Unified Interface
  • CRM customisation expertise (forms, views, entities, workflows, business rules, JavaScript)
  • Plugin development using C# and CRM SDK
  • Experience with CRM SDK, Web API and integration patterns
  • Power Platform exposure (Power Apps, Power Automate)
  • Understanding of CRM integrations (database & API-based)
  • Working knowledge of SQL Server
  • Understanding of Windows Server, IIS and Active Directory concepts

Contract Details

  • 6 month initial contract + 6 month extension
  • Competitive market rates
  • Large enterprise ICT program
  • Immediate/urgent requirement

If you are a technically strong Dynamics CRM specialist with proven IFD upgrade experience and are available for a high-impact contract, apply now or reach out to ray.stewart@talentinternational.com for a confidential discussion

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.