Conversation Designer

  • Australia
  • Melbourne
  • Permanent
  • Negotiable

Conversation Designer
Adelaide, SA Based Position
Full-time Permanent role
Must have valid Australian working rights – no visa sponsorship available

We’re partnering with a leading enterprise organisation to recruit a Conversation Designer to join a newly established Product Innovation Centre in Adelaide.

This is an exciting opportunity to shape AI-driven conversational experiences across chatbots, voicebots, and messaging platforms. You’ll work within an agile product squad to design, build, and optimise scalable, user-centred solutions that align customer needs with business objectives.

Key responsibilities:

  • Define AI use cases through customer insights and data analysis
  • Design conversational flows, NLU models, and LLM prompts
  • Prototype and optimise chatbot and voice experiences
  • Improve bot containment and support contact centre strategy
  • Collaborate with product, design, and technical teams
  • Present solutions and recommendations to senior stakeholders

About you:

  • Experience in Conversation Design, VUI, UX, or related fields
  • Understanding of NLP, NLU, and Generative AI (LLMs)
  • Strong stakeholder engagement skills
  • Comfortable working in Agile environments
  • Portfolio showcasing conversational or AI-driven experiences

If you’re Adelaide-based (or open to relocating) and ready to shape the future of Conversational AI, let’s connect. You can reach Shilpa Sharma at 08 8228 1501

Apply now

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