Complaint Management Coordinator

Complaint Management Coordinator | Higher Education | G06

Join a key team supporting the intake, referral, reporting, and improvement of complaint management processes. Work across faculties, legal, and executive functions, contributing to compliance, data analytics, and system improvement projects.

What You’ll Do:

• Receive, assess, and refer complaints per policy

• Support complaint resolution at the lowest appropriate level

• Prepare high-quality data, reports, and trend analysis

• Administer conflict of interest and gifts registers

• Liaise with external bodies including the WA Ombudsman

• Support system upgrades and digital reporting platforms

• Assist in policy review and training delivery

What We’re Looking For:

• Relevant qualifications and/or equivalent experience

• Strong interpersonal and written communication skills

• Analytical and problem-solving abilities

• Competent across Microsoft Office and digital systems

• Experience with complaint handling or conflict management (desirable)

• Ability to work autonomously and manage multiple priorities

Why Apply:

• Contribute to a trusted and impactful internal function

• Engage across a dynamic staff and student community

• Support meaningful process and policy improvements

• Enjoy higher education benefits and a collaborative culture