Collections Officer - Telecommunications

  • Australia
  • Melbourne
  • Permanent
  • AU$400 - AU$450 per day + + Super

The Opportunity:

This Collections Officer role is with a Tier 1 Telecommunications provider. You’ll manage end-to-end actions and decision-making within Enterprise Collections, managing the full customer life-cycle and ensuring timely debt recovery, dispute resolution, and positive customer outcomes. Flexible working arrangements are on offer (3 days office/2 days work from home).

Rate: $400/day to $450/day + Super
Location: Melbourne CBD
Duration: 12 months

Your responsibilities will include:

  • Develop a thorough understanding of payment policies and processes for enterprise customers
  • Identify the cause of payment issues
  • Investigate and track complaints and disputed claims
  • Provide high-quality customer service
  • Ensure knowledge and compliance with legislative, financial and administrative frameworks
  • Develop procedural and technical expertise in relation to claims and plan funding management
  • Meet key performance indicators

Requirements:

  • Previous experience in customer service environments
  • Proficiency with IT systems
  • Demonstrated ability to work within a team and autonomously
  • Must posses valid working rights in Australia
  • Anyone from a claims / insurance / Collections background highly encouraged to apply
Apply now

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