Collection Officer

  • Australia
  • Melbourne
  • Contract
  • AU$300 - AU$350 per day
  • Rate: $300/day to $350/day + Super
  • Location: Melbourne CBD
  • Duration: 6 months
  • Flexible work: 3 days office / 2 days work from home

Collections Officer role is with a Tier 1 Telecommunications provider. You’ll manage end-to-end actions and decision-making within Enterprise Collections and their managing the full customer life-cycle and ensuring timely debt recovery, dispute resolution, and positive customer outcomes.

Your responsibilities will include:

  • Develop a thorough understanding of payment policies and processes for enterprise customers
  • Identify the cause of payment issues
  • Investigate and track complaints and disputed claims
  • Provide high-quality customer service
  • Ensure knowledge and compliance with legislative, financial and administrative frameworks
  • Develop procedural and technical expertise in relation to claims and plan funding management
  • Meet key performance indicators

Requirements:

  • Previous experience in customer service environments
  • Proficiency with IT systems
  • Demonstrated ability to work within a team and autonomously
  • Must posses valid working rights in Australia
  • Anyone from a claims / insurance / Collections background highly encouraged to apply

Whats in it for you:

  • Rate: $300/day to $350/day + Super
  • Location: Melbourne CBD
  • Duration: 6 months
  • Flexible work: 3 days office / 2 days work from home

Please apply today to secure an interview or for more information contact Sarah Jordan on sarah.jordan@talentinternational.com

Apply now

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