Client Services Administrator

Our client is a well-established and growing professional services firm seeking an experienced and proactive Client Services Coordinator to join their team on a full-time basis. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong client relationships, and takes pride in delivering exceptional administrative support.

Working closely with accountants and internal stakeholders, you will play a key role in ensuring seamless client service delivery and supporting the day-to-day operations of the business.

Key Responsibilities

• Manage client communications and act as a key point of contact for administrative matters
• Coordinate engagements, renewals and expiries through practice management systems
• Liaise with clients to collect documentation and follow up on outstanding information
• Prepare, collate and distribute documents requiring signature using platforms such as DocuSign
• Maintain accurate client records and upload documentation into internal systems
• Assist with diary management, meeting coordination and general administration support
• Prepare invoices and assist with WIP management for the accounting team
• Respond to ATO correspondence and liaise with clients and accountants where required
• Assist with ASIC documentation, entity establishment paperwork and corporate administration
• Support finance administration activities including preparation of client documentation and reporting
• Build strong client relationships and provide high-quality customer service across all interactions

About You

To be successful in this role, you will demonstrate:

• Previous experience in an office administration or client services role
• Strong organisational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Confidence interacting with clients and internal stakeholders
• Strong time management skills and the ability to prioritise effectively
• A proactive, positive and team-oriented attitude
• Intermediate to advanced Microsoft Office skills across Word, Excel and Outlook
• Experience within an accounting or professional services environment will be highly regarded but is not essential
• Exposure to accounting, tax or corporate administration terminology will be advantageous

What’s on Offer

• Opportunity to join a supportive and collaborative team environment
• Exposure to a broad range of client and business operations
• Ongoing training and professional development opportunities
• Stable full-time position with long-term career growth potential
• Positive workplace culture focused on teamwork and client service excellence

If you feel your skills and experience align with this opportunity, please apply now or contact Ronald on O480 804 414 for a confidential discussion.