Claims Consultant

Claims Consultant
6 months initial contract with possible extension
Adelaide Based Position

Manage end-to-end Motor & Property claims, from lodgement to settlement. Liaise with customers, brokers, repairers and markets, assess coverage, calculate settlements, pursue recoveries and ensure timely, compliant resolution. Support data monitoring and continuous improvement while delivering exceptional stakeholder service.

Responsibilities:

Manage and administer new claims, including liaising with Customers, Repairers/Suppliers and Other Parties
Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
Assist, as required, Divisional Manger with the preparation, monitoring and analysis of claims data.
Identify and pursue all opportunities of recovery.
Monitor outstanding claims via a diary system to ensure prompt settlement, in line with internal procedures, policies and GICOP requirements, which meet Quality Assurance and service standards.
Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers and Assessors.
Provide claims support and information and operate in a team environment

Qualifications:

Experience in end to end Motor and/or Property claims
Knowledge of the recoveries process
Excellent Communication and Interpersonal skills
Decision making skills
Ability to work well within a team
Ability to work unsupervised
An understanding of Covers and policy wordings
Capacity to recognise trends and anomalies of claims data

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.