Change Manager
Our client is looking for an experienced Change Manager to support the transition of operational services to a new vendor within the retail sector. This is a 3 month contract with highly likelihood of extension.
This role will be responsible for developing and delivering the change strategy, ensuring a smooth transition for stakeholders, operational teams, and service providers. Working closely with project teams, vendors, and business leaders, you will drive engagement, communication, training, and adoption activities to minimise disruption and ensure successful outcomes.
Key Responsibilities
- Develop and execute the change management strategy for a large-scale service transition
- Conduct stakeholder impact assessments and change readiness activities
- Develop and deliver communication, engagement, and training plans
- Partner closely with operational leaders, project teams, and external vendors
- Manage stakeholder engagement across multiple business units
- Identify and mitigate change risks and resistance points
- Monitor adoption, readiness, and business outcomes throughout the transition
- Provide regular reporting and updates to project and business leadership
Key Requirements
- Proven experience delivering change management initiatives within complex organisations
- Demonstrated experience supporting service transitions, outsourcing, vendor transitions, or operational change programs
- Strong stakeholder engagement and influencing skills across all levels of the business
- Experience developing and delivering communication, training, and change adoption plans
- Ability to operate in fast-paced environments with multiple stakeholders and competing priorities
- Strong understanding of change management methodologies and frameworks
- Experience working within customer-facing or operational environments
Highly Regarded
- Experience within retail environments
- Experience supporting facilities management, cleaning services, or outsourced service transitions
- Prosci or other formal Change Management certification
If you would like to know more, please contact Milly Kerei-Keepa at milly.kerei-keepa@talentinternational.com or hit Apply Now