Case Remediation lead (Perm)

Case Remediation Lead

We are partnering with a leading higher education client to recruit a Case Remediation Lead to support the delivery of a large scale workplace compliance and staff remediation program.

The role sits within a growing workplace relations and compliance team and offers the opportunity to help shape processes, governance frameworks and remediation practices as the program transitions from project delivery into a long term operational function.

The Opportunity

As the Case Remediation Lead, you will play a key role in supporting remediation activities relating to wage compliance and employee underpayment matters. You will work closely with the Senior Manager and internal stakeholders across HR, payroll, legal and compliance to ensure remediation cases are assessed, calculated and resolved accurately.

This role is largely focused on frameworks, governance and remediation calculations, supporting investigations led by case officers and ensuring consistent remediation approaches across cases.

You will also contribute to building sustainable processes and systems that support the organisation’s long term compliance strategy.

Key Responsibilities

* Provide oversight and support to remediation activities including assessment, calculation and resolution of underpayment claims
* Review and validate remediation calculations to ensure accuracy and consistency across cases
* Develop and maintain remediation frameworks, methodologies and documentation
* Support case officers undertaking workplace investigations relating to wage compliance matters
* Liaise closely with payroll, HR, legal and compliance teams to ensure coordinated remediation outcomes
* Interpret complex payroll and workforce data to support remediation decisions
* Monitor remediation trends and identify potential systemic risks or compliance issues
* Contribute to process improvements, governance frameworks and remediation best practices
* Support the development of preventative strategies to minimise future compliance risks

Skills and Experience

We are looking for candidates who bring experience in large scale remediation or compliance environments, ideally involving complex workforce or payroll data.

Relevant backgrounds may include:

* Wage remediation programs or workplace compliance investigations
* Workplace relations or employment law environments
* Consulting experience within Big 4 firms such as PwC or Deloitte
* Financial services remediation or financial crime remediation programs
* In house remediation or compliance functions within large organisations

You will also demonstrate:

* Strong analytical and problem solving skills with the ability to interpret complex data
* Experience developing remediation frameworks, governance models or compliance processes
* Excellent stakeholder engagement skills with the ability to work across HR, payroll and legal teams
* Strong judgement and the ability to manage sensitive matters with discretion
* The ability to work autonomously in a fast evolving environment

Work Environment

* Hybrid working, typically 2 to 3 days in the office
* Collaborative team structure with strong senior leadership support