Campaign Manager
Collections Strategy Manager / Campaign Manager
📍 Parramatta, NSW
🕐 Full Time | Onsite
Talent International is partnering with a professional services organisation based in Parramatta to recruit an experienced Collections Strategy Manager / Campaign Manager to drive performance across contingent debt and PDL portfolios.
This role sits within collections strategy and portfolio performance rather than traditional marketing. You will design and optimise customer contact and recovery strategies across multiple communication channels to improve engagement, repayment outcomes and portfolio performance.
Role Snapshot
- Salary: $110,000 – $145,000 + Super
- Newly created role within the Digital team
- Full-time onsite position in Parramatta
- Interview process: 1-2 interviews
The Role
As the Collections Strategy Manager / Campaign Manager, you will develop and optimise collections and communication strategies across multiple credit portfolios.
Working closely with operations, data and technology teams, you will analyse portfolio behaviour, refine contact strategies and drive improved recovery outcomes while ensuring all activities meet regulatory and compliance requirements.
Key Responsibilities
Collections & Contact Strategy
- Develop and optimise collections and communication strategies across debt portfolios
- Design compliant customer contact journeys across SMS, email, outbound and digital channels
- Optimise channel mix, sequencing and engagement strategy to maximise recovery outcomes
- Identify performance gaps and implement improvements to campaign and contact strategies
Data & Performance Insights
- Analyse portfolio and campaign performance using tools such as Power BI, Excel, SQL, Databricks and Genesys
- Identify behavioural trends and translate insights into strategic improvements
- Develop reporting and dashboards to support data-driven decision making
Stakeholder Collaboration
- Partner with Operations, Portfolio Managers, Client Services, Data and Technology teams
- Lead campaign planning and performance review discussions
- Ensure strategies align with operational capability and portfolio objectives
Risk & Compliance
- Ensure all strategies and communications align with regulatory and compliance frameworks
- Maintain strong governance and responsible collections practices
About You
You will bring experience in collections strategy, campaign management, contact centre strategy or portfolio analytics within a regulated environment.
Key skills and attributes include:
- Strong analytical mindset with the ability to interpret complex data sets
- High situational awareness and people intelligence when designing customer contact strategies
- Experience working in financial services, credit, collections, utilities or similar regulated industries
- Experience managing or analysing customer engagement campaigns
- Exposure to tools such as Power BI, SQL, SendGrid or Genesys is advantageous but not essential
- Understanding of Debt Collection Guidelines, privacy regulations and compliance frameworks
Candidates with experience designing campaigns within banking or financial services environments will be particularly well regarded.
Success in the Role
Within the first 3-6 months, the key focus will be improving revenue performance by increasing website traffic and demonstrating measurable financial improvements from campaign activity.
After 6-12 months, success will be measured through clear, evidence-based improvements in portfolio performance and financial outcomes directly attributable to the strategies and campaigns implemented.
Team Structure
The role reports to the Operations Executive – Innovation, Capability and Digital within the Digital team.
Initially, the structure will include one team member reporting into the hiring manager, with close collaboration across operations, technology and data functions.
Why Apply
- Newly created strategic role with ownership of collections campaign performance
- Opportunity to drive measurable financial improvements across credit portfolios
- Collaborative environment working closely with operations, technology and data teams
- Work within a regulated financial services environment with strong governance standards
- Energetic, collaborative team culture
- Monthly massages and team perks
- Competitive salary package with opportunity to shape strategy and capability
If you are experienced in collections strategy, campaign analytics or credit operations and enjoy using data to drive measurable portfolio performance improvements, we encourage you to apply.
For more information or a confidential discussion please contact Sienna Coate Thompson at Talent International – Sienna.coatethompson@talentinternational.com