Campaign Coordinator

Our Client

Talent International has been engaged by a growing financial services organisation to recruit a Customer Communications & Campaign Operations Specialist.

Operating within a highly regulated environment, the business partners with major organisations across Australia and New Zealand to deliver customer engagement and recovery solutions. With continued growth, they are seeking a detail-oriented professional to become the central owner of customer communications activity across the business.

The Role

This newly created role sits within the Digital team and will be responsible for managing and executing customer communications across SMS, email, letters and dialler activity.

Working closely with Operations, Data, Technology and Leadership teams, you will ensure communication workflows are delivered accurately, compliantly and effectively, while identifying opportunities to improve customer engagement and portfolio performance over time.

This role would suit someone who enjoys working within structured processes, has strong attention to detail and wants the opportunity to grow into broader campaign optimisation and strategy responsibilities as their knowledge of the business develops.

Key Responsibilities

Manage daily customer communications across SMS, email, letters and dialler campaigns.
Configure communication workflows, filters and campaign criteria.
Execute communication activities in line with established processes and compliance requirements.
Monitor campaign performance and identify opportunities for optimisation.
Support testing, reporting and continuous improvement initiatives.
Work closely with operational stakeholders to ensure effective customer engagement.
Maintain accurate records and governance across all communication activities.
Ensure all customer communications comply with regulatory and internal requirements.

Skills & Experience

Experience within customer communications, campaign operations, collections, contact centre operations or a similar environment.
Strong attention to detail and ability to follow structured processes.
Experience working within regulated industries such as financial services, utilities, insurance or telecommunications.
Strong communication and stakeholder engagement skills.
Analytical mindset with the ability to identify trends and improvement opportunities.
Positive attitude, willingness to learn and ability to adapt within a growing business.

Benefits & Additional Information

Permanent full-time opportunity.
Parramatta location with onsite parking available nearby.
Exposure to senior operational leadership and cross-functional teams.
Ongoing training, mentoring and career development opportunities.
Supportive and collaborative team culture.
Monthly team perks and wellbeing initiatives.
Opportunity to grow into broader campaign strategy and optimisation responsibilities.
Standard working hours of approximately 9:00am – 5:30pm with some flexibility.

How to Apply

If you’re looking for an opportunity where you can make a genuine impact, develop your career and grow with a successful and expanding organisation, we’d love to hear from you.

Apply now or contact Sienna Coate Thompson at Talent International for a confidential discussion.