Business Process Mapping Consultant / Process Author

  • Australia
  • Sydney
  • Permanent
  • Negotiable

Our client, a leading Defence consultancy, delivers engineering, technical assurance, and logistics governance to support platform integrity and long-term sustainment across critical Defence programs.

They’re looking for an experienced Business Process Author to lead the development, uplift, and continuous improvement of enterprise processes within a complex sustainment environment. Exposure to Holocentric or similar process management tools will be highly regarded.

Key Responsibilities

* Develop and document end-to-end business processes to improve performance across the sustainment enterprise
* Produce standardised process documentation including procedures and work instructions across Maintenance, Supply Support, Engineering, Asset Management, and Commercial functions
* Align processes with ISO 9001 and ISO 55001 standards, ensuring quality and asset management compliance
* Work closely with policy owners to ensure enterprise processes reflect current frameworks and governance
* Engage stakeholders to capture requirements, validate outputs, and drive adoption
* Support implementation of a structured approach to ongoing process review, optimisation, and continuous improvement
* Maintain configuration control and ensure process documentation remains accurate, current, and audit-ready
* Leverage tools such as Holocentric, or similar, to manage and publish process frameworks

Essential Requirements

* 5+ years’ experience in business process mapping, documentation, and improvement
* Strong capability in current-state analysis and future-state design
* Experience working with process governance frameworks and ISO standards (9001 and/or 55001)
* Exposure to Holocentric or comparable process modelling tools is highly desirable
* Active Defence Security Clearance, Baseline minimum
* Relevant qualification in Business Process Management, Engineering, Quality, Operations, or similar

Why this role

* Join a highly regarded Defence consultancy supporting nationally significant programs
* Play a key role in shaping how sustainment operations are delivered and improved
* Work in a structured, high-performing environment where process excellence actually matters, not just a poster on the wall

If this sounds like your kind of challenge, keen to chat.

Apply now

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