Business Analyst - Telephony

  • Australia
  • Melbourne
  • Contract
  • AU$700.00 - AU$800.00 per day

Our client is an iconic Australian organisation currently seeking a Business Analyst with a background delivering across a range of Telephony projects.

Your new role will see you working a SME within the Telephony space to drive improved contact centre solutions. Ideally you will have worked with Genesys and/or Verint products previously and have a broad understanding of their capabilities. You will help support the deliver of uplift and implementation projects across the contact centre landscape. Ultimately, the work you deliver will improve the contact centre experience for both internal teams as well as the businesses national consumer base.

Skills and Experience:

  • Demonstrated experience delivering as a Business Analyst or Technical Business Analyst within the Contact Centre domain
  • Prior project experience working with Genesys, Verint and/or Salesforce
  • Ability to engage directly with 3rd party vendors to drive project delivery
  • Knowledge or exposure to AI or chatbot usage in a Contact Centre is advantageous
  • BABOK certification or practical experience is highly regarded

Our client is offering an initial 6 month contract with the view to extension. Offices are based near the Melbourne CBD with a requirement to be onsite 3 days per week.

For more information feel free to contact Ben Austin at ben.austin@talentinternational.com

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