Business Analyst - M365 Uplift

Overview

M365 Governance Uplift Program focuses on three areas – Microsoft 365 environment governance, optimisation of content management processes, and critical content ring-fencing.

Current content management platforms are fragmented and lack standardisation, limiting the ability to support modern ways of working and safely adopt GenAI capabilities. Additionally, the Knowledge Central application (formerly QMS) is built on legacy technology, further constraining efficiency, collaboration, and compliance readiness.

This program will deliver a targeted uplift by modernising the Microsoft 365 environment through clear governance, modern content management architecture, and consistent collaboration practices, enabling effective ring-fencing controls. It addresses key discovery findings to reduce operational and regulatory risk, strengthen information security, and enable teams to work more efficiently and confidently, while supporting future business needs and sustainable growth.

Key goals:

• Standardise content management
• Enable GenAI readiness
• Strengthen information security & compliance
• Improve efficiency and collaboration

Key Requirements

Experience

• 4+ years in a similar IT/Business Analyst role

Desirable

• Microsoft 365 expertise (SharePoint, Teams, OneDrive, Power Platform)
• Information management (governance, classification, retention)
• Knowledge of Australian data/privacy regulations
• Microsoft 365 certifications

Core Skills

• Business Analysis:
  • Data analysis (Excel)
  • Requirements gathering
  • Workshop facilitation
• Communication:
  • Explain technical concepts clearly
  • Manage stakeholders effectively
• Process Improvement:
  • As-is / to-be process design
  • Lean optimisation
• Project Delivery:
  • Business cases, budgets, and documentation
  • Project setup and closure
• Agile exposure (not necessarily strict frameworks)