Business Analyst

  • Australia
  • Melbourne
  • Contract
  • Negotiable
  • Initial 3 Month Contract | Potential To Extend
  • Blackburn Location | 2 Days On-Site – 3 Days From Home
  • Not For Profit Organisation | Root Cause Analysis within ServiceNow

The Role: The Senior Business Analyst will perform deep analysis using the last 12 months data from ServiceNow and provide recommendations to take corrective and preventive actions.

The Responsibilities:

  • Perform detailed data analysis using Microsoft Excel to identify trends, anomalies, and actionable insights that support operational and strategic decision-making.
  • Lead the investigation and root cause analysis of IT incidents, working closely with technical teams and stakeholders to identify underlying issues and implement sustainable solutions.
  • Assess and prioritise competing demands by clearly distinguishing between strategic initiatives and tactical operational activities, ensuring alignment with organisational goals.
  • Develop and maintain structured problem resolution roadmaps, taking into account priorities, dependencies, criticality, and overall business value to drive efficient and effective outcomes.
  • Translate complex technical findings into clear, concise insights and present analysis, recommendations, and progress updates to senior leadership and key stakeholders.

Skills & Experience Required:

  • A minimum of 7 years of experience as a Business Analyst with experience in analysing data to provide improvement plans.
  • Demonstrated ability to develop and maintain comprehensive Business Analysis Plans, ensuring clear scope, approach, and stakeholder alignment.
  • Proven experience conducting root cause analysis and producing detailed recommendations reports that drive effective problem resolution and continuous improvement.
  • Experience supporting Project Managers with the preparation of governance packs, including status reporting, risk and issue tracking, and stakeholder updates.
  • Strong documentation skills, with the ability to produce clear, accurate, and fit-for-purpose artefacts to support day-to-day analysis activities.
  • Ability to manage multiple deliverables in a fast-paced environment, ensuring high-quality outputs aligned with project timelines and business needs.

What’s in it for you:

  • Initial 3 Month Contract | Potential To Extend
  • Blackburn Location | 2 Days On-Site – 3 Days From Home
  • Not For Profit Organisation | Root Cause Analysis within ServiceNow

Apply today and Jimmy Nguyen will reach out to disclose further information.

Apply now

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